Privacy Policy
Welcome to RSN Express. Your privacy is important to us. This Privacy Policy explains how RSN Express collects, uses, stores, and protects your information when you use our mobile application and logistics services.
By downloading, accessing, or using the RSN Express application, you agree to the collection and use of information in accordance with this Privacy Policy.
1. About RSN Express
RSN Express is a logistics and shipping service provider offering domestic and international transportation, parcel delivery, cargo management, shipment tracking, customer support, and related logistics services.
Company Information
Company Name: RSN Express (Raksmey Nothrak Express)
Business Type: Logistics, Shipping, Transportation, and Delivery Services
Phone Numbers: +855 016 55 66 69, +855 066 55 66 69, +855 077 55 66 69
2. Information We Collect
To provide our services effectively, we may collect the following information:
Personal Information
When you register or use our services, we may collect:
- Full Name
- Username
- Email Address
- Phone Number
- Delivery Address
- Pickup Address
- Profile Picture (optional)
- Customer Identification Information (if required)
Shipment Information
We may collect:
- Sender Information
- Receiver Information
- Package Details
- Shipping Address
- Tracking Information
- Delivery Instructions
- Payment Information
Device Information
We may automatically collect:
- Device Model
- Device Operating System
- App Version
- IP Address
- Mobile Network Information
- Device Identifiers
- Crash Logs
- Performance Data
Location Information
With your permission, RSN Express may collect location data to:
- Track deliveries
- Improve logistics services
- Calculate shipping routes
- Provide location-based services
You may disable location access through your device settings.
3. How We Use Your Information
We use your information for the following purposes:
- Creating and managing user accounts
- Providing logistics and delivery services
- Processing shipments and deliveries
- Tracking packages
- Communicating shipment updates
- Providing customer support
- Improving application performance
- Detecting fraud and preventing unauthorized access
- Complying with legal obligations
- Sending service notifications and updates
4. Account Registration
To use certain features of RSN Express, users may be required to create an account using:
- Username
- Email Address
- Phone Number
- Password
Users are responsible for maintaining the confidentiality of their account credentials.
5. Google Play Services
Our application may use Google services including:
- Google Play Services
- Firebase Analytics
- Firebase Cloud Messaging (FCM)
- Google Maps Services
- Google Crashlytics
These services may collect information according to Google’s Privacy Policy.
6. Push Notifications
RSN Express may send notifications regarding:
- Shipment Status Updates
- Delivery Confirmations
- Account Notifications
- Promotional Messages
- Service Announcements
You may disable notifications through your device settings.
7. Location Services
With your consent, we may collect location information to:
- Track shipments
- Verify pickup and delivery locations
- Improve route optimization
- Enhance logistics operations
Location data is only collected when necessary and according to your device permissions.
8. Data Sharing
We do not sell, rent, or trade your personal information.
We may share information with:
Service Providers
Third-party vendors that help us:
- Process shipments
- Provide cloud hosting
- Analyze application performance
- Deliver notifications
Legal Requirements
We may disclose information when required by law, regulation, court order, or government request.
Business Transfers
In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of the business transaction.
9. Data Security
We implement reasonable technical and organizational measures to protect your information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
However, no method of electronic storage or internet transmission is 100% secure.
10. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
11. Children’s Privacy
RSN Express is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without parental consent, we will delete such information promptly.
12. User Rights
Depending on applicable laws, users may have the right to:
- Access personal information
- Correct inaccurate information
- Request deletion of information
- Withdraw consent
- Restrict certain processing activities
- Request a copy of collected data
To exercise these rights, please contact us using the information provided below.
13. Third-Party Links
The RSN Express application may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
Users are encouraged to review the privacy policies of those services.
14. International Data Transfers
Your information may be stored and processed on servers located outside your country.
By using RSN Express, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted within the application and updated on this page with a revised effective date.
Continued use of RSN Express after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
RSN Express
Phone:
- +855 016 55 66 69
- +855 066 55 66 69
- +855 077 55 66 69